FAQ's

WHAT IS MY CHAPMAN BAG MADE OF?
We believe in using natural materials to make our bags wherever possible. The principal materials used to make our bags are cotton and leather. The bonded cotton canvas fabric which is used in most of our bags is a strong, waterpoof material which is created by bonding two layers of cotton drill with a central core of natural rubber. We spare no expense in the creation of this fabric which, as a result, has a luxurious and soft feel unlike synthetic materials. We also use a British dyed and proofed 24oz canvas, which is not bonded, and has been treated to resist water. Our tweed and woollen bags are made from British woven wool, which is then also bonded to form a hardwearing and waterproof material.

The leather components on most of our canvas bags are made from English leather, created specially for us in our three standard colours and designed to be non marking. Our leather bags are made from full grain vegetable tanned leather. This is a completely natural finish which has not been plated or corrected. We use brass and occasionally nickel plated brass for our hardware, as well as wood and aluminium alloy for braces and supports when required. We use British woven military grade 100% cotton parachute webbing. Our Cargo range of car luggage is made from a high quality British sourced woven man made fibre with a waterproof backing and finish. You can view a fuller description and pictures of our materials and manufacturing process here.

WHAT IS CANVAS?
Originally canvas was made from hemp or flax and used for sailcloth and other applications. Similar materials are still used to make bags today. In this form, canvas comprises a single layer of fairly coarse fabric, usually with a broad weave, and with limited waterproofing. The material we use is made from cotton and we therefore describe our bags as being made from cotton canvas. As explained above, we take two layers of fine cotton drill and bond them with a natural rubber core. This produces a luxurious and soft material which is also strong and waterproof, quite unlike the original sailcloth canvas. The generic term Canvas Bag is now applied to bags made of various different materials including sailcloth type canvas, synthetic lookalikes, multi-layered cotton canvas like ours and blends of natural and synthetic materials (such as polyurethane) used by other manufacturers of similar bags.

IS MY CHAPMAN BAG WATERPROOF?
As explained above, our cotton canvas drill fabric comprises two layers of cotton bonded with a natural rubber core. Although it is therefore waterproof, we suggest wrapping contents in an additional waterproof barrier to protect against seepage if the bag is to be exposed to heavy rainfall for many hours. The same advice applies to our tweed and woollen bags. Our 18oz and 24oz canvas is proofed for water resistance. Full leather bags are naturally water repellent but should be left to dry naturally and polished with a good quality leather cream or wax after heavy exposure to rainfall.

WHERE CAN I SEE A CHAPMAN BAG IN A SHOP?
Chapman bags are stocked, either under the Chapman label or, in certain cases, the retailer’s label, in a number of shops around the world, including Japan, Germany, Italy, Sweden, Australia, France, Holland, the United States, Korea and the U.K. You can see a full list of stockists here. Alternatively please call us on 01228 514514 or email by clicking the Contact Us link at the bottom of the page for further details. You can also see our entire range at the London Showroom at 73 Great Titchfield Street, London W1W 6RD, or visit the factory shop in Carlisle.

DO WE MANUFACTURE BAGS FOR TRADE, CORPORATE AND OTHER CLIENTS?
Yes. John Chapman has a long history of making bags for many distinguished clients, including House of Hardy, Holland & Holland and a host of well known designers. We also often manufacture bags for the Corporate Gift market and can tailor a highly individual product for your company. You can email us at trade@chapmanbags.com if you have an enquiry about manufacturing services or would like to sell our bags.

CAN I VISIT JOHN CHAPMAN?

Yes. We are based in Carlisle, near the beautiful Borders and Lake District area. We welcome visitors to our workshop and offices, where you can see how we make the bags and view and buy bags in our newly renovated and expanded factory shop. Please call us beforehand on 01228 514514 if you would like to visit. You can also see our entire range at the London Showroom at 73 Great Titchfield Street, London W1W 6RD, which is open 10-5 Monday to Friday.

DO YOU GUARANTEE YOUR PRODUCTS?
We guarantee our products against any manufacturing defect over the lifetime of the product. If your product should suffer any such defect, you should return it to us for repair or replacement. The cost of returning the product to us will be for your account, while we will pay for returning it to you. This product guarantee excludes fair wear and tear. The lifetime of the product will vary depending on usage and other factors.

WHEN WILL I GET MY BAG?
If your bag is an In Stock item, we aim to despatch it within 2 business days of receiving your order. If your bag is a Made to Order item, this means we make the bag specially for you on receiving your order. Depending on the style and available capacity, this can take up to 20 business days, although we always try to despatch as quickly as possible, and before Christmas we reserve production capacity to speed up Made to Order items. Please tell us if you want a Made to Order item by a particular date.

HOW DO YOU MAKE DELIVERIES?
We deliver by overnight courier throughout most of the UK and to certain UK islands. Orders to other destinations are made by international Signed For courier. You can view a full description of the Delivery process here. Please also note that during the run up to Christmas we advise dates by which items should be ordered for Christmas delivery.

WHAT TERMS AND CONDITIONS APPLY TO MY ORDER (E.G. RETURNS)?
You can view our full online Terms and Conditions here.

IS VAT PAYABLE BY ALL ONLINE CUSTOMERS?
No. VAT is a UK sales tax common to EU countries which is not charged to customers resident outside the EU. The rate of VAT is currently 20.0% so, for example, a US resident customer with a US delivery address would have VAT deducted from the total cost of his goods. Our US and Japanese sites automatically deduct VAT from the price of the bag, and also include shipping and any applicable duties in the online price.

CAN I ORDER A BESPOKE BAG?
Yes. We have a bespoke bag service. Please contact us at bespoke@chapmanbags.com or call 01228 514514 to discuss your requirements.

CAN I SEE CUSTOMER REVIEWS OF CHAPMAN BAGS?
If you would like to see some customer feedback on our products and service levels, please click here. We welcome customer feedback. Please click the Contact Us link at the bottom of the page and fill in the box displayed if you would like to submit any feedback to us.

WHO OWNS JOHN CHAPMAN?
John Chapman is British owned by its management and a group of private investors.

WILL I RECEIVE A DUST BAG WITH MY CHAPMAN BAG?
We offer a complementary dust bag with any bag sold at a retail price including VAT of £300 of more (£250 excluding VAT) and as an option on other bags. You will see the complementary dust bag at a cost of £0.00 during the checkout process if you have purchased a bag of the requisite value