Terms & Conditions | Chapman Bags


All products on this site are supplied by John Chapman Limited, a member of the UK Fashion and Textiles Association, and are sold to you on the terms and conditions set out here. By placing an order on this website, you agree to be bound by these terms and condition, which may change from time to time without notice. We accept most credit cards. If you are shopping from outside the UK your credit card company will convert the transaction to your own currency. All offers are subject to availability and we reserve the right to change prices without notice, although you will not be required to pay a different price to that prevailing at the time of your order. No contract with you exists until we have accepted your order and you do not own the goods until we receive payment in full. We will take payment for the goods on receipt of your order. Please note that during the run up to Christmas we publish dates by which we advise orders should be made in order to receive items for Christmas delivery. We reserve the right to refuse an order, whether as a result of goods being unavailable or when we reasonably believe payment for the goods cannot be made. We will contact you if there is any problem with your order.These terms and conditions constitute the entire agreement between John Chapman Limited and you, the customer, in respect of the use of our services and website. They supersede all prior agreements, arrangements and representations. You should read these terms and conditions carefully as they cannot be altered without agreement. These terms and conditions shall be construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the courts of England.


John Chapman Limited will not be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages arising out of access to or the use/inability to use, this website or any information contained in it or arising out of the services we provide. This includes loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the potential damages. This does not affect your statutory rights.


All content and other material available on this website or which forms part of the service imcluding, but not limited to text, graphics, logos, button icons, images, data compilations, software and the compilation thereof (the “Content”) is the property of John Chapman Limited. The logos and service marks displayed on the website are registered and unregistered marks of John Chapman Limited in the UK and other countries and are protected by UK and international law. Neither the Content nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified or otherwise exploited, in full or in part, for any purpose without prior written consent.


It is essential that you check the baggage allowances permitted by your carrier, as these may vary from time to time and between carriers. The fact that a piece of luggage complies with IATA cabin baggage guidelines does not guarantee that it will be accepted by every carrier as a carry-on bag.


This site may contain links to other internet sites. We do not endorse any such sites and are not responsible for the information, products or services contained on or accessible through these sites. Your use of such sites is at your own risk. You must obtain our express written permission to link to this website. We reserve the right to withdraw our consent at any time to a link which we consider to be inappropriate.


We will ensure that your personal information is treated in accordance with the applicable data protection laws in the UK. This information will be kept secure and any data supplied to us will be collected and used to enable us to fulfil your order. To ensure the security of your data your browser will connect to a secure section of our site when you wish to make a purchase. This is different from a normal internet browsing connection and your browser should show an icon to indicate that it has made a secure connection. Your personal information is encrypted as it travels over the internet.


All weights and measurements shown on this website are approximate. All colours shown are reproduced to the best of our ability but, depending on your colour settings and variations in material supplied to us, may vary from the actual colour of goods supplied to you. The dimensions of the goods shown on this website represent the overall dimensions, including any relevant pockets, but you should be aware that, as the goods are generally made from soft fabrics, the actual dimensions will depend on how the product is filled, used or carried at any particular time. Please note that we reserve the right to make small amendments to individual products without posting new images on the website, as supplier materials and manufacturing processes may inevitably change from time to time.


If your bag is an In Stock item, we aim to despatch it within 2 business days of receiving your order. If your bag is a Made to Order item, this means we make the bag specially for you on receiving your order. Depending on the style and available capacity, this can take up to 20 business days, although we always try to despatch as quickly as possible, and before Christmas we reserve production capacity to speed up Made to Order items. Please tell us if you want a Made to Order item by a particular date. Please note that, unlike other retailers, we do not claim that delivery is free! It has to be charged somewhere and we prefer to show the charge separately rather than include it in the price of the product and then say it’s free. Deliveries to the UK are charged at 10% of the value of the order (excluding VAT) up to £85, and a flat rate of £8.50 thereafter. Deliveries to mainland UK and certain islands are generally made by overnight courier. Deliveries to the EU are charged at 12.5% of the value of the order (excluding VAT). With the exception of certain heavier orders, items to the EU are sent by international Signed For courier. Deliveries to destinations outside the UK and the EU are charged at 25% of the value of the order (excluding any applicable taxes) and may attract local taxes or import duties for which we are not responsible. Orders to destinations outside the UK and the EU are sent by international Signed For courier. Please note that during the run up to Christmas we publish dates by which we advise orders should be made in order to receive items for Christmas delivery. We offer complementary dust bags with all bags valued at £300 or more including VAT and on most full leather bags, and as an option on other bags. If you buy a bag with a complementary dust bag included, you will see it shown at £0.00 value during your checkout process.


If for any reason the product you have ordered does not meet your expectations and you wish to return it, please send it back to us, in the same condition in which we supplied it to you, with proof of purchase, within 14 days of receipt by you and we will arrange for it to be refunded or exchanged at your option. This does not affect your statutory rights. You also have the right to cancel your order within 7 working days. Please contact us immediately if you wish to do this. You must return the goods to us in their original condition. Please note that your right to return a product applies only to standard products offered for sale on our website. Bespoke commissions of non standard products made specially for you are not returnable although our product guarantee described below will apply. Similarly it is not normally possible to cancel a bespoke commission once ordered and paid for if work has commenced on the commission.


We guarantee our products against any manufacturing defect over the lifetime of the product. If your product should suffer any such defect, you should return it to us for repair or replacement. The cost of returning the product to us will be for your account, while we will pay for returning it to you. This product guarantee excludes fair wear and tear. The lifetime of the product will vary depending on usage and other factors.


Chapman Bags is committed to protecting and respecting your privacy. This Privacy Policy (together with our terms and conditions and any other documents referred to in it) explains how we collect and process your personal information, and your options regarding the ways in which your personal information is used.John Chapman Limited is the data controller, and our registered office is c/o Nexus Solicitors, Carlton House, Albert Square, Manchester.


We may collect, process and retain the following types of personal information:

– Information that you provide when ordering products online at www.chapmanbags.com (“our site”), over the phone with our
customer services team, or in one of our stores. We will also ask for contact details including your telephone number so that we and/or our nominated courier can call you if there’s a problem (i.e. if a courier has a problem delivering).

– Details of transactions you carry out through our site, or over the phone or in one of our stores and of the fulfilment of your orders.

– If you contact us, we may keep a record of that correspondence and record conversations to resolve order queries or for training purposes.

– We may also ask you for other information, for example:

– Category preferences, age and any special dates (such as birthday and anniversary) which will be used to enhance our service to you.

– Information when you enter a competition or promotion sponsored by us.

– We may also ask you to complete surveys that we use for research purposes.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.
This is statistical data about our users’ browsing actions and patterns and does not identify you as an individual.

We may also obtain information by using a cookie file which is stored on
the hard drive of your computer, which is used to improve our site and to deliver a better and more personalised service and enables us to:

– Estimate our audience size and usage pattern.

– Store information about your preferences, and so allow us to customise our site and to make relevant product recommendations

– Recognise you when you return to our site.

– To help ensure the security and authenticity of registered users.

– You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. You should still be able to access and use our site even if you have refused the setting of the cookie. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


We use the personal information we collect to:

– Process your orders effectively.

– Make your shopping experience with us as quick and as simple as possible.– Inform you of Chapman Bags offers or new products that may be of interest to you or events that may be happening in a store close to you, where you have consented to be contacted for such purposes.

– Send you product catalogues.

– Ensure that content from our site is presented in the most effective manner for you and for your computer.

– Carry out our obligations arising from any contracts between us.

– Allow you to participate in interactive features of our service when you choose to do so.– Notify you about changes to our service.

– Help to protect you from fraud (for instance we may carry out identity verification, credit or anti-fraud checks against your name using third party databases, which may involve disclosure to registered credit reference or fraud prevention agencies who may retain and use your personal information), carry out analysis and to help us manage our business, statutory returns and legal and regulatory compliance.

– We may use your personal information for our internal marketing and demographic studies, together with non-personal data to consistently improve our site design and customer communication to better meet our visitors’ needs and to enhance the overall service we provide to our customers.


We will not retain your personal information for longer than necessary for the purposes set out in this policy and will determine the maximum retention period of any personal information we hold with regard to our legitimate interests to retain data and our obligation under GDPR to minimise the data we hold. In general, unless we receive a request to delete the information earlier we will retain your personal information for seven years following the most recent interaction we’ve had with you, for example the most recent purchase or when you most recently engaged with us via our marketing channels.Once the information reaches its disposal date it will be deleted from our systems, physically destroyed or put beyond use if not permanently deleted.


We do not sell any of your personal information to third parties. We do not disclose your personal information to third parties for marketing purposes.

– Companies involved with the payment and logistics of your purchase, such as payment service providers, fulfilment providers to facilitate order management, and delivery companies.

– Professional service providers who help us run our business, such as website hosts and marketing agencies.

– Credit reference agencies, law enforcement and fraud prevention agencies, in an effort to prevent fraud.

– Third party sites approved by you, such as social media sites (if you choose to link your accounts to us).

If we were to be acquired by another company or decided to sell any parts of our business, we may also need to share your personal data with the buyer of those parts of the business. In those circumstances, we will make sure that any new buyer agrees to follow this Privacy Policy with respect to your personal information and will promptly give you details of how they will use your personal data, and your options for changing that. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


You may unsubscribe from our marketing communications by clicking the “unsubscribe” link in any communication that we send to you by email. Please also note that while your request is being processed, for a brief period you may continue to receive communications which are already on their way to you.


The General Data Protection Regulation provides for rights for you regarding your personal information to:

– Be informed about how your personal information is being used

– Access the personal information we hold about you– Request a change to the personal information we hold about you

– Request that we delete your data, stop collecting or processing it

If you would like to update, correct or access the personal data we hold about you, please contact us on enquiries@chapmanbags.com or 01228 514514.